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Last Updated: July 8, 2026
Please read these Terms of Use carefully because they contain important information about your rights and obligations, including mandatory arbitration and a class action waiver. By clicking “I Accept,” “I Agree,” or similar, or by accessing or using the Veralux website at www.veraluxhealth.com and any related online properties, applications, or services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use (the “Terms”). If you do not agree to these Terms, you may not use the Services. The Terms are subject to change as described in the section titled “Changes to the Terms and the Services.” These Terms limit the remedies available to you in the event of certain disputes and require arbitration on an individual basis rather than by a lawsuit. This means that: (a) you are waiving the right to have any such dispute decided in a court of law before a judge or jury (except as expressly outlined below), and (b) you are waiving the ability to pursue any such dispute in a class, consolidated, or representative action.
Veralux, LLC (“Veralux,” “we,” “our,” or “us”) owns and operates the Services and provides the offerings, features, content, and functionality described on or through the Services from time to time. The Services may include informational content, customer support, account management tools, scheduling, communications, ecommerce features, and other digital offerings. By using the Services, you accept full responsibility for your use and agree that we are not responsible or liable for any claim, loss, or damage arising from your use of the Services unless expressly stated in these Terms. The information and other content available on or through the Services is provided for general informational purposes only and is not intended as professional advice of any kind. You should always consult an appropriate professional for advice specific to your situation.
Veralux does not provide primary care services, nor do the Services constitute medical care. You agree that coordinating with Veralux or its healthcare providers through the Services does not create a provider-patient relationship with Veralux. Please contact your regular healthcare provider directly regarding any questions about your personal health or medical conditions. Excluding communications related to your specific health and wellness that you receive from Veralux, its affiliates, or its healthcare providers, the information or other material accessible on or submitted through the Services is for informational purposes only, and is not a substitute for professional medical advice, healthcare treatment, or medical diagnosis. ALWAYS CONSULT WITH YOUR HEALTHCARE PROVIDERS REGARDING MEDICAL QUESTIONS YOU HAVE BEFORE MAKING HEALTHCARE DECISIONS. DO NOT USE OUR SERVICES FOR MEDICAL EMERGENCIES. IF YOU SUSPECT A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR LOCAL EMERGENCY CONTACT NUMBER (I.E., 911) IMMEDIATELY. NEVER DELAY SEEKING PROFESSIONAL MEDICAL ADVICE OR IGNORE SUCH ADVICE BECAUSE OF SOMETHING YOU HAVE READ ON OR THROUGH THE SERVICES.
You must be at least the age of majority in your jurisdiction to use the Services. By using the Services, you represent and warrant that you meet all eligibility requirements set out in these Terms. We may, in our sole discretion, refuse to offer the Services to any person or entity and change the eligibility criteria at any time.
The Services are not directed to children under 13 (or under 16 in the EEA where applicable), and we do not knowingly collect personal information from such children.
Please review our Privacy Policy, available at www.veraluxhealth.com/privacy, for information about how we collect, use, share, retain, and protect information in connection with the Services. The Privacy Policy is incorporated into these Terms by reference.
To access certain features of the Services, you may be required to create an account. You agree to provide complete, accurate, and current information when creating your account and to update such information as needed. You are solely responsible for safeguarding your username and password and for all activities that occur under your account, whether authorized by you or not. You agree not to disclose your credentials to any third party and to notify us immediately at legal@veraluxhealth.com of any suspected unauthorized access or activity. We are not liable for any loss or damage arising from your failure to comply with these requirements. We may disable or terminate any username, password, or account at any time in our sole discretion.
If the Services allow you to purchase products or services, you agree to pay all fees, charges, and applicable taxes disclosed at the time of purchase and pursuant to any payment terms displayed to you. By providing a valid payment method, you authorize Veralux (or its payment processor) to charge the payment method for the total amount due. Purchases may be processed by third-party payment processors, and your transactions are subject to their terms and privacy policies. If your payment method is invalid or cannot be verified, your purchase may be suspended or canceled, and you remain responsible for any uncollected amounts. If you dispute any charges, you must notify Veralux in writing within thirty (30) days after the charge date. Credits or refunds may be offered at our sole discretion. If the Services offer third-party financing, you acknowledge that financing is provided by independent financing partners and is subject to their terms. Veralux does not control and is not responsible for decisions made by financing providers.
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
If Veralux blocks, suspends, or terminates your access to the Services, you agree not to attempt to circumvent such measures.
As between you and Veralux, Veralux is the sole and exclusive owner of all right, title, and interest in and to the Services and their content, features, and functionality (including, without limitation, software, information, text, design, images, audio, video, selection, arrangement, and look and feel) (collectively, “Service Content”), and all associated intellectual property rights. Except as expressly permitted by these Terms or otherwise authorized in writing by Veralux, you may not reproduce, publish, distribute, modify, create derivative works from, reverse engineer, disassemble, decompile, publicly display, publicly perform, republish, download, store, transmit, sell, or exploit any part of the Services or Service Content. Subject to your compliance with these Terms, Veralux grants you a personal, limited, revocable, non-exclusive, non-transferable license to access and use the Services and Service Content solely for your personal, non-commercial use. No other rights are granted, and all rights not expressly granted are reserved by Veralux and its licensors. Certain names, logos, and other materials may constitute trademarks, service marks, trade names, or logos (“Marks”) of Veralux or its affiliates. You are not authorized to use any Marks without Veralux’s express written permission.
If you submit, upload, or otherwise provide any information, content, data, questions, comments, feedback, suggestions, or other materials through the Services (“User Content”), you represent and warrant that you have all necessary rights to do so and that your User Content does not infringe, violate, or misappropriate any third-party rights or violate any law. User Content is provided voluntarily and is not confidential or proprietary. You grant Veralux, its service providers, successors, and assigns a fully transferable and sublicensable right and license to use, reproduce, modify, analyze, perform, display, distribute, and otherwise disclose User Content to third parties for purposes including, without limitation, operating, maintaining, improving, and marketing the Services and Veralux’s business; conducting research and analytics; and designing, developing, and enhancing features, products, and services. Any User Content you share in public forums may be visible to others and may be copied or re-shared.
By providing your email address or phone number, you consent to receive electronic communications from Veralux (e.g., email, text messages, or notices via the Services) related to your transactions, account, or use of the Services. You agree that electronic communications satisfy any legal requirements that such communications be in writing. We recommend that you retain copies by printing or saving electronic communications. If you opt to receive marketing or promotional text messages from Veralux, you agree to receive messages about Veralux’s products, services, offers, and promotions. Message and data rates may apply. You can opt out of promotional text messages at any time by replying “STOP” to any message or by contacting privacy@veraluxhealth.com. For assistance, reply “HELP” or contact support@veraluxhealth.com, or reach us by phone at 1-479-278-7153. Opting out of promotional messages does not affect transactional or account-related communications. You represent and warrant that the phone number(s) you provide belong to you and that you will promptly update your contact information if it changes. You agree to indemnify Veralux for any claims arising from your provision of a phone number that you do not own or control.
The Services may provide access to websites, products, services, information, or other materials provided by third parties (“Third Party Materials”). Veralux does not endorse and is not responsible for any Third-Party Materials (including their accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness, safety, or intellectual property rights). Your use of Third-Party Materials is at your own risk and may be subject to additional terms and privacy policies of those third parties.
Veralux may suspend or terminate your access to the Services, in whole or in part, at any time and for any reason, with or without notice, including if we believe you have violated these Terms. Upon termination, the provisions of these Terms that by their nature should survive will survive, including ownership, intellectual property, warranty disclaimers, limitation of liability, indemnification, dispute resolution, and miscellaneous terms.
Neither party will be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, labor disputes, internet or telecommunications failures, utilities failures, cyberattacks, pandemic, acts of government, or force majeure events.
If you discover a potential security vulnerability, please report it to security@veraluxhealth.com. We do not warrant that the Services are free from vulnerabilities.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES AND ALL SERVICE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERALUX AND ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SUPPLIERS, AND AGENTS (COLLECTIVELY, “RELATED PERSONS”) DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, VALUE, ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, AVAILABILITY, SECURITY, OPERABILITY, SEQUENCING OR SPEED OF DELIVERY, AND SYSTEM INTEGRATION. VERALUX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR PROTECTING YOUR DEVICES AND DATA.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VERALUX, ITS RELATED PERSONS, OR LICENSORS BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE OR DATA; SERVICE INTERRUPTION; DEVICE DAMAGE; SYSTEM FAILURE; THE COST OF SUBSTITUTE PRODUCTS OR SERVICES; OR PERSONAL INJURY OR EMOTIONAL DISTRESS, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICES OR SERVICE CONTENT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL VERALUX’S AND ITS RELATED PERSONS’ TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF: (A) $200, OR (B) THE AMOUNT YOU PAID, IF ANY, FOR ACCESSING THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS; IN SUCH CASES, THE ABOVE LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Veralux, its affiliates, and Related Persons from and against any and all third-party claims, actions, proceedings, damages, judgments, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Services or Service Content; (ii) your User Content; (iii) your violation of law; negligence; fraud; or willful misconduct; or (iv) your breach of these Terms. Veralux may, at its expense, assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with Veralux in the defense and settlement of such matters.
Governing Law and Venue. These Terms and your use of the Services are governed by the laws of the State of Arkansas, without regard to its conflict of laws principles. Subject to the arbitration requirement below, exclusive jurisdiction for disputes that do not require arbitration will lie in the state and federal courts located in Arkansas, and you consent to the jurisdiction of those courts. Binding Arbitration. Except as described under “Exceptions” below, you and Veralux agree that any dispute, claim, or controversy arising out of or in connection with these Terms or the Services shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules as modified by these Terms, and subject to the Federal Arbitration Act (“FAA”). Any dispute regarding the interpretation, applicability, or enforceability of this arbitration agreement shall be resolved by the arbitrator. Exceptions. Nothing in these Terms will waive or limit the right of either party to: (i) file suit in a court to address an intellectual property infringement claim; or (ii) seek injunctive relief in a court of law in Arkansas. Commencing Arbitration. Before initiating arbitration, the party asserting a dispute must send a written notice to the other party (“Notice of Arbitration”) by certified U.S. Mail or by internationally recognized courier (signature required) to Veralux’s registered agent for service of process as indicated by the Arkansas Secretary of State’s website. The Notice of Arbitration must: (a) identify the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will use good faith efforts to resolve the claim within thirty (30) days after the Notice of Arbitration is received. If no resolution is reached, either party may commence arbitration. Arbitration Proceedings. Any arbitration hearing will take place in the county and state of your billing address unless the parties agree otherwise, or for claims of USD $10,000 or less (excluding injunctive relief), the arbitration may be conducted solely on written submissions, by teleconference/video conference, or in person at the arbitrator’s discretion under AAA rules. Any settlement offers must not be disclosed to the arbitrator until after the arbitrator renders a final decision and award. The arbitrator must issue a reasoned written decision. Arbitration Relief; No Class Actions. The arbitrator may award any relief available in a court of competent jurisdiction, except that YOU AND VERALUX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. Limited Time to File Claims. TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM OR DISPUTE SUBJECT TO ARBITRATION MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES. Severability. If any part of these Terms is deemed invalid or unenforceable, that part will be replaced with terms that most closely reflect the original intent and are enforceable, and the remainder will remain in full force and effect.
Veralux controls and operates the Services from the United States. We make no representation that the Services or Service Content are appropriate or available for use outside the United States. Accessing the Services where the content is illegal is prohibited. Users who access the Services from outside the United States do so on their own initiative and are responsible for compliance with local laws.
The Services are continually evolving, and Veralux reserves the right to update or remove any part of these Terms in its sole discretion at any time without prior notice, unless applicable law requires otherwise. Changes are effective upon posting to the Services. Your continued use after any change constitutes your acceptance of the revised Terms. If you disagree with any changes, your sole remedy is to discontinue using the Services. Veralux may modify, suspend, or discontinue all or any part of the Services at any time, for any reason, without liability to you.
If you believe that any content on the Services infringes your copyright, please notify our designated agent in writing as set forth below. Your notice must include (i) your contact information; (ii) identification of the copyrighted work; (iii) identification of the infringing material; (iv) a good faith statement of belief that use is unauthorized; and (v) your signature. Designated Agent: Legal Department, Veralux, LLC, 2000 S. 42 Street, Suite 120, Rogers, AR 72758, legal@veraluxhealth.com.
No Waiver. No waiver by Veralux of any term or condition will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Assignment. You may not assign your rights or obligations under these Terms. Veralux may assign its rights and obligations under these Terms without notice in connection with a merger, acquisition, corporate reorganization, or sale of assets. No Agency. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Veralux. You may not bind Veralux in any way. Remedies. Any violation or threatened violation of these Terms may cause Veralux irreparable harm. Monetary damages may be inadequate, and Veralux may seek injunctive or equitable relief in addition to other remedies available at law. Headings. Headings are for convenience only and do not affect interpretation. Entire Agreement. These Terms constitute the entire agreement between you and Veralux regarding the Services and supersede any prior or contemporaneous communications and proposals (oral, written, or electronic) between you and Veralux regarding the Services. Notice for California Residents. If you are a California resident, you waive California Civil Code §1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
If you have questions or comments about these Terms or the Services, please contact Veralux at: Veralux, LLC 2000 S. 42 Street Suite 120 Rogers, AR 72758 Email: legal@veraluxhealth.com Phone: 1-479-278-7153 All legal notices must be delivered to Veralux’s registered agent for service of process as listed on the Arkansas Secretary of State’s website.
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